K61 30-Day Satisfaction Guarantee
We stand behind every jar, stick, and round we make. If you're not satisfied with a K61 product for any reason, you may request a refund within 30 days of the date your order was delivered.
How it works
- Contact us at [SUPPORT EMAIL] or [PHONE] with your order number and the reason for your return. We respond within 1 business day.
- Our satisfaction guarantee covers one opened product per order — we understand you can't know if a product suits you without trying it. Any additional products in the same order must be returned unopened and unused to qualify for a refund.
- Once your return is approved, we'll email you return instructions. Return shipping is paid by the customer, unless the return is due to our error (wrong item, damaged, or defective) — in that case we cover it and make it right immediately.
- Refunds are issued to your original payment method within 5–7 business days of us receiving the return.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo, and we will send a replacement or full refund at no cost to you — no return required.
Limits
- Limit of one satisfaction-guarantee refund per product type per customer.
- Products purchased from third-party retailers must be returned to that retailer under their policy.
- We reserve the right to decline refunds in cases of abuse of this guarantee.
Questions? We're a Kansas company with real people answering: [SUPPORT EMAIL] · [PHONE]