Refund policy

We want you to feel good about every order. If something's not right, here's how we handle it.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

Unopened, unused products in their original packaging, with proof of purchase, are eligible for a full refund.

Opened or used products can't be returned for resale — this is standard for topical and consumable wellness products — but if something arrived damaged, defective, or wrong, see Damages & Issues below. We'll make it right.

How to Start a Return

Email us at support@kshempco.com with your order number and the reason for the return. We'll confirm the return address, send you a shipping label, and walk you through next steps.

Please don't send items back before reaching out first — packages sent without a confirmed return request may not be accepted.

Damages and Issues

Please check your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, email support@kshempco.com right away with a photo of the issue. We'll get it sorted — replacement or refund, your call.

Exceptions

Final sale items and gift cards are not eligible for return.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Bank and card processing times vary, so it may take a little longer to show up on your end.

If it's been more than 15 business days since your refund was approved and you still don't see it, email us at support@kshempco.com.